When QuickBooks shows QuickBooksH505 error, it means you have trouble accessing company files in multi-user mode. The error message points to something blocking the connection between users and the server. You need to fix the issue promptly and correctly. This article will explain the QuickBooks Error H505 in more detail.
A brief review of QuickBooksError H505
There are different types of H-series errors that can happen in QuickBooks. These errors usually occur when you try to access a company file stored on a server. When QuickBooks has trouble connecting to the server, it shows an H-series error on the screen. QuickBooks Multi-user error code H505 appears when QuickBooks on your computer can'tconnect to another computer on the network that has the company file.
This error means there aretechnical issues with the network setup that are causing problems connecting
the different computers in the network.
You might get the following errormessage on your desktop screen:
What are the Causes of QuickBooksError H505?
- If QuickBooks Desktop isn't set up correctly on the computer hosting the company file.
- Firewallsettings on Windows or another program can block the connection between computers in the network.
- A damaged orcorrupt Network Data file (.ND) that QuickBooks uses to connect to other computers in the network.
- If youhaven't updated QuickBooks Desktop to the latest version
- If QuickBooks Database Server Manager is disabled
- When the hostcomputer's IP address isn't accessible.
- Incorrect DNSsettings
- Having manyworkstations with hosting settings enabled.
- When theserver is unreachable or down
- QuickBooksneeds services like DBXX and QBCF Monitor Service to connect the server and workstations. If these services don't work or are deactivated, you may get error H505.
- Damaged orcorrupt system files
Methods to Fix QuickBooks ErrorCode H505 (Multi-User Mode)
Hereare some possible solutions for QuickBooks error H505:
Method 1: Updating QuickBooks
- OpenQuickBooks and click on Help, then choose About QuickBooks.
- In the Update QuickBookswindow, click the Update Now button.
- Make sure toselect New Features, Maintenance Releases, and Reset Updates.
- Click GetUpdate.
- RestartQuickBooks and click Install Now if prompted to install updates.
- Restart yourcomputer once the updates are installed.
- Try openingyour company file again.
Method 2: Moving your companyfile to a different location
- Find thefolder on the computer where the company file is stored.
- Create a newfolder on your desktop and move the company file into it.
- Right-clickon the new folder and choose Properties.
- Select theAdvanced Sharing option under the Share tab.
- Check the boxthat says "Share This Folder" and click on Permissions.
- Choose FullControl for the Everyone Group and click Apply and OK.
- Click Applyand OK again.
- Try to openthe company file again from your workstation.
Method 3: Adjusting your hostingsettings
- Firstly, openQuickBooks on your workstation and click on File, then choose Stop Hosting Multi-User Configuration under Utilities.
- On yourserver computer with the company file, open QuickBooks and choose Host Multi-User Configuration under Files -> Utilities.
- Now, restartboth your server and workstation computers.
- Try openingyour company file again.
Method 4: Configuring yourWindows Firewall settings
- Firstly,press Windows + R and type Control Panel in the box.
- Then, hitEnter and search for Windows Firewall.
- After that,proceed by clicking on the Allow an app through Windows Firewall option.
- Now, clickthe Change Settings button.
- Then, selectthe box under the public list for the QuickBooks application.
- If you don'tsee QuickBooks, click on the Allow another app option and find QuickBooks.
- Click OK andchoose the public option for the application.
- Click OKagain.
- At last, tryopening your company file on your workstation and see if the Error H505 still appears.
Winding Up!
QuickBooks Error message H505 can happen due to network problems. Even if you follow all thesteps to fix it, the error might still come back or not go away. If this
happens, we recommend calling our 24/7 QuickBooks error support number at 1-800-615-2347 for extra help and support.
You may also see: various fixes to this QuickBooks error code 12029
