The suggestedsolution involves checking the internet connection setup in QuickBooks and ensuring that it is set to use the computer's internet connection. However, implementing this solution may not be straight forward, and a more detailed troubleshooting method is available for a quick fix.rvices such as payroll and banking, as well as error 12031.
This article willprovide the latest DIY techniques that can be used to Troubleshooting of QuickBooks Error 12031 (Updated Methods)easily. Thus, keep read on!
A brief review of QuickBooks Error12031
QuickBooks usersmay encounter error 12031 while updating QuickBooks Desktop, Payroll, New Features, Maintenance Releases, or Accountant, which is part of the 12XXX series of errors. When this error occurs, QuickBooks displays an error message indicating that a network timeout is preventing access to the server.
The suggestedsolution involves checking the internet connection setup in QuickBooks and ensuring that it is set to use the computer's internet connection. However, implementing this solution may not be straightforward, and a more detailed troubleshooting method is available for a quick fix.
What may lead to QuickBooks payrollerror 12031?
Error 12031 canbe caused by a number of factors. Here are some of the most common causes:
Internetconnection issues: The errorcan occur if there are issues with your internet connection. This can include a weak signal, a slow connection, or a connection that is disrupted.
Firewall orantivirus settings: If yourfirewall or antivirus settings are blocking QuickBooks from accessing the
internet, it can result in such error. Make sure that QuickBooks is added to the exception list in your firewall and antivirus software.
Internet securityprotocols: If your internetsecurity protocols are not set up correctly, it can cause such error. Make sure that SSL 2.0 and SSL 3.0 are enabled in your internet options.
OutdatedQuickBooks software: If you are using an outdated version of QuickBooks, it may not be compatible with the latest updates. Make sure that you are using the latest version of QuickBooks.
Network timeouts: If there are network timeouts while trying todownload updates, it can cause this problem.
Other softwareconflicts: Other softwareon your system can interfere with QuickBooks updates, causing this error. By identifyingthe specific cause of the error, you can take appropriate steps to resolve it
and get QuickBooks running smoothly again.
Steps to Troubleshoot QuickBooks Payroll Update Error 12031
Following aresome steps you can take to resolve the issue:
Method 1: Update the InternetConnection Settings
- OpenQuickBooks Desktop and navigate to the Help tab.
- SelectInternet Connection Setup.
- Choosethe option "Use my computer's internet connection settings"and click Next.
- ClickDone and attempt to run the QuickBooks update once more.
- Ifthe error persists in the Update QuickBooks window, proceed to the next troubleshooting step, which involves resetting the QuickBooks updates.
Method 2: Reset the QuickBooks DesktopUpdates
- Clickon the QuickBooks Desktop Help tab and select "Update QuickBooks".
- Clickon "Reset Updates" and then select "Get Updates".
- Ifthe error persists, ensure that your computer is connected to the internet to address the payroll update error 12031.
Method 3: Run QuickBooks Updates inWindows Safe Mode
- Pressthe Windows + R keys on your keyboard and type "msconfig".
- ClickOK or press Enter to open the Windows System Configuration Window.
- Navigateto the Boot tab and uncheck the Safe Boot option under Boot Options.
- ClickApply and then OK to save the changes.
- Restartyour computer, and the system will boot in Safe Mode.
- Oncethe system is in Safe Mode, try running the payroll update again.
Method 4: Install a Digital SignatureCertificate
- Navigateto C:\Program Files\Intuit\QuickBooks.
- Right-clickon the QBW32.exe file and select Properties.
- Go to the Digital Signature tab and check if Intuit is listed in the signature list.
- Clickon Details.
- Inthe Digital Signature Details window, select View Certificate.
- Usethe Certificate window to select Install Certificate.
- ClickNext until you see Finish, and then press the Finish button.
- Restartyour computer.
- LaunchQuickBooks and try downloading the updates.
Method 5: Update the Internet Explorersettings
- Clickon Tools and select Internet Options.
- On the General tab, choose Delete.
- SelectTemporary Internet files and then Delete (note: do not select "deletecookies").
- Go to the "Connections" tab and then "LAN settings."
- Select the "Automatically Detect Settings" option and ensure thatproxy servers are blank (if not in use).
- Click on "OK" twice.
- Choose the "Advanced" tab and scroll down about 3/4 of the list.
- Verify that SSL 2.0 and SSL 3.0 are marked, and that the "Check forpublisher's certificate" option is not marked.
- Scroll down to the bottom of the screen.
- Mark the TLS 1.2 option.
- Keep the TLS 1.0 and TLS 1.1 options unchecked; unmark them if selected.
Method 6: Configure your firewall andantivirus
To configure the firewall in QuickBooks, the users need to add QuickBooks to theexception list in your firewall and antivirus software. Make sure that the
ports needed by QuickBooks are open.
Sum up!
There may besituations where the QuickBooks error message 12031 continues to appeareven after attempting all the troubleshooting methods. In such a case, if you
are unable to resolve the running issue, you can seek assistance from our certified
QuickBooks payroll error support expert by contacting via our helpline i.e.,1-800-615-2347.
