The occurrence of Payroll Error15215 is quite common when attempting to download and install the most recent payroll updates. The impact of this error is limited to the update feature, so you can continue to use QuickBooks without encountering any problems. In this article, you will get to know about the causes and solutions of QuickBooks Error Code 15215.
A brief review or QuickBooks Error Code 15215
As we all know that, QuickBooksneeds a stable internet connection for smooth functioning. If there are issues with the internet connection, it may not be able to connect to it, resulting in such payroll-related errors. Some errors that may occur due to internet problems are QuickBooks Payroll Update Error 15270, Payroll Update Error 15243,
and Error 15241.
When the QuickBooks payrollerror 15215 occurs, the following error message will appear on screen whichreads: "Error 15215: Unable to verify digital signature".
What are the Causes behind QuickBooks Error 15215?
- If athird-party firewall application blocks the internet connection between
QuickBooks Desktop software and the system. - Similarly,certain antivirus programs with a firewall feature may also obstruct the
software's internet connection. - Excessive useof internet capacity by download manager applications such as Internet Download
Manager. - When userstry to run QuickBooks using a non-administrative account in Windows.
- Incorrect Internet Explorer settings that are incompatible with QuickBooks.
Methods to Resolve QuickBooks Payroll Error 15215
Checkoutthe following methods in order to rectify the QuickBooks error code 15215:
Method 1: Restarting your computer in Clean Boot mode
- Open the Runbox by pressing the Windows key and the letter R key at the same time.
- Type "MSConfig"in the text box, then press Enter.
- Go to theGeneral tab and select Selective Startup.
- Uncheck theLoad Startup Items option.
- Under the Servicestab, tick the Hide all Microsoft Services box.
- Also, choosethe Disable All option.
- Go back tothe Startup tab and select Open Task Manager.
- Disable allthe startup programs by right-clicking on them.
- Now click OKand restart the computer.
- Attempt to update QuickBooks desktop again, and if the error code 15215 persists, proceed to the nextstep.
Method 2: Try modifying the Internet Explorer settings
- First, closeQuickBooks Desktop if it is running on Windows.
- Click theStart button and search for Internet Options.
- Select Internet Options from the list of options.
- Scroll downto the Advanced tab and look for TLS options.
- Ensure thatthe Use TLS 1.0 box is checked, and the Use TLS 1.1 and Use TLS 1.2 options are
unchecked. - Click Apply,then OK.
- Restart Windows and attempt to run the payroll update again.
Method 3: Running QuickBooks as an administrator
- Make surethat you have the necessary login credentials to log in as an administrator on
Windows. - Right-clickon the QuickBooks icon located on the desktop and select the option to "Runas Administrator."
- If prompted,enter the login information.
- Press theEnter key to open QuickBooks, which should now have administrative privileges.
Method 4: Reconfiguring the Windows Firewall specificallyfor QuickBooks Desktop
- Click on theWindows Start button and access the Control Panel.
- Navigate tothe section for Windows Firewall and select Advanced Settings from the
left-hand pane. - Select theInbound Rules option and then choose the New Rule option that appears.
- Select thePort option and click Next.
- Tick the boxfor the TCP option and enter the port number specific to your QuickBooks
Desktop version. - Click Nextand then select the option to Allow the Connection.
- Choose a namefor the rule and click Finish to save the settings.
- Repeat thesame set of instructions to create the outbound rules.
Conclusion
If the ongoing error is notresolved after following the above given methods, then it is suggesting that one of your security applications is blocking QuickBooks internet connection. If you find the troubleshooting steps difficult, feel free to contact us on our
number i.e., 1-800-615-2347 for assistance. Our QuickBooks payroll error support team will be more happy to assist you.
You may also see: How to Download, Install and Use QuickBooks Desktop
